Help Center · Updated May 2026

Dating Site FAQ: Real Answers for Real Daters

Twenty-four quick answers covering accounts, profile setup, matching, safety, billing, and the modern dating etiquette your friends keep half-explaining. If you're new to Your Free Dating Tips or returning after a long break, start here.

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Section 01

Account & registration

Getting in, getting set up, and getting out cleanly if you ever need to.

How do I sign up for an account?

Tap Join Free, enter your email or phone number, confirm you are 18+, and add one starter photo. The full sign-up takes under 60 seconds. You can finish your profile and verification later.

Do I need to use my real name?

You need to verify with a real first name on government ID, but your visible profile name can be a first name, nickname, or initial. Last names are never shown publicly.

Can I sign up without a phone number?

Yes. Email-only sign-up is supported. We only ask for a phone number if you want SMS two-factor authentication, which is optional but recommended.

How do I delete my account?

Open Settings → Account → Delete account. Your profile, photos, and messages are removed within 24 hours. Backup copies are purged within 30 days, in line with our retention policy.

Can I pause my profile instead of deleting it?

Yes. Snooze mode hides your profile from new matches while keeping your conversations active. It is free and reversible at any time.

Section 02

Profile setup

What goes in, what to skip, and how to keep your profile fresh.

How many photos should I upload?

Four to six is the sweet spot. One clear face shot, one full-body, one with a hobby, one social photo, and an optional travel or pet shot. Our profile tips guide breaks down the full rule.

What should I write in my bio?

Three to five short lines that show personality and intent: what you do for fun, what you are looking for, and one specific hook a stranger could ask about. Skip a list of dealbreakers - save those for the prompts.

Can I edit my profile after publishing?

Yes, anytime. Most members refresh photos and prompts every 30 days. The platform nudges you when activity drops so you can swap in something new.

Why was my photo rejected?

Common reasons: no face visible, sunglasses on every photo, group shot where you cannot be identified, or AI-generated imagery. Re-upload a clear solo photo and it will pass within minutes.

Section 03

Matching & messaging

How the queue works, why some matches reply faster, and what to do when chats stall.

How does the matching algorithm work?

We rank potential matches by mutual intent, distance, recency of activity, prompt-answer compatibility, and your selected Big One Category. We never sort by attractiveness scores.

Why am I not getting many matches?

The two biggest factors are profile completeness and verification. Verified, fully-completed profiles get 3.2x more replies. Add a sixth photo, finish your prompts, and turn on verification to lift your queue position immediately.

What is the average reply rate?

Across the platform in Q1 2026, women replied to men at 38% (vs. a 14% mainstream-app benchmark). Reply rate climbs further when your opener references the recipient’s prompt rather than their photos.

Can I unmatch someone without them knowing?

Yes. Unmatching removes the conversation from both inboxes silently. There is no notification sent to the other person.

How do I find singles in my area?

Set your search radius in Settings → Discovery. The default is 25 miles; you can narrow to 5 miles or expand to 100. Pair this with our conversation starters to turn local matches into actual dates.

Section 04

Safety & verification

How we keep catfish out, how to report concerns, and what to do before a first meeting.

How does ID and photo verification work?

You snap a live selfie pose matching an on-screen prompt. Our system compares it to your uploaded photos within minutes. ID upload is a separate, optional second step that adds a stronger badge to your profile.

How do I report or block a member?

Tap the three-dot menu on any profile or chat → Report or Block. Blocking is instant and silent. Reports go to our U.S.-based trust & safety team, who respond within 4 hours on average.

Is my data shared with third parties?

We never sell personal data. We share aggregated, anonymized analytics with research partners only. Read our full data practices on our About page and our 2026 safety guide.

Should I video-chat before meeting in person?

Yes. A 10-minute in-app video call confirms the person matches their photos and lets you check vibe before investing in a real-world plan. Members who video-verify report 42% fewer no-shows.

Section 05

Billing & membership

What is free, what is paid, and how cancellations work.

What is included in the free forever plan?

Unlimited matches, unlimited messaging with mutual matches, photo verification, basic filters, and access to all Big One Categories. Safety features are never paywalled.

What does premium add?

Advanced filters (height range, intent, lifestyle), read receipts, incognito mode, and priority placement in your matches’ discovery queue. Premium starts at $14.99/month with discounts on quarterly and annual plans.

How do I cancel a paid plan?

Settings → Membership → Cancel. Cancellation is instant and you keep premium features through the end of your billing period. We do not auto-renew without a clear pre-renewal email reminder.

Do you offer refunds?

We offer prorated refunds on annual plans within 14 days of purchase, and full refunds within 48 hours. App Store and Google Play subscriptions follow each store’s refund policy.

Section 06

Modern dating etiquette

The slang, the “rules,” and the three questions everyone Googles at 11 p.m.

What is the 3-6-9 rule in dating?

The 3-6-9 rule is a relationship-pacing heuristic: at three months you decide if you like the person, at six months you decide if you trust them, and at nine months you decide if you can build a future together. It encourages slow, intentional checkpoints rather than rushing labels. We mention it in our conversation starters guide as a calmer alternative to forcing “the talk” in week two.

What is the 7-7-7 rule in dating?

The 7-7-7 rule says: every 7 days plan a small connection moment, every 7 weeks plan a special date, and every 7 months plan a memorable trip or shared experience. It is a framework for keeping a relationship from drifting into autopilot once the new-couple dopamine fades. Couples who follow even a loose version report higher satisfaction at the 12-month mark.

What does GGG mean on a dating site?

GGG stands for “good, giving, and game” - a phrase coined by columnist Dan Savage to describe a partner who is skilled, generous, and open-minded within reasonable, consensual limits. On modern dating profiles it signals a values-aligned approach to intimacy and communication, not a specific act.

What is breadcrumbing and how do I avoid it?

Breadcrumbing is sending sporadic, low-effort messages to keep someone interested without intending to date them. Avoid it (and spot it) by watching for plans that never materialize. Our safety guide covers how to disengage gracefully.

Is “slow dating” really a thing?

Yes. Slow dating means fewer matches at once, longer in-app conversations before meeting, and prioritizing depth over volume. It is the dominant style among returning daters aged 30+ in 2026, and our intent-based queues are built to support it.

Where can I learn more?

Browse the full blog for coach-written guides, or jump to Size Queen Dating, BDE Confidence Dating, or Dating Apps for Big Guys to see how each community approaches communication and consent.

Still have questions? Try the platform free.

You can browse, match, and message at $0. Most answers become obvious in your first week - and our support team replies within 4 hours if anything is not.

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